Support

Help when you need it

Most questions are answered fastest by your own organisation's FYSS administrator, who manages accounts, properties and permissions. The notes below cover the common ones.

Account access

Accounts are created by your organisation's FYSS administrator. If you cannot sign in, ask your manager to confirm your account is active before requesting a password reset.

Recording questions

Guidance for daily logs, welfare checks, keywork sessions and incident reports is built into the application alongside each form.

Report a problem

If something in FYSS is not working as expected, note the page, the time and what you were doing, and pass it to your administrator to raise with us.

Contact details for your provider's support route have not been supplied yet — send them over and they will be shown here.